Privacy Notice

Legal Stuff
Website Privacy Notice
The policy: This privacy policy is for this website; [] and managed by [Toynbee Hall, 52 old Castle Street, London, E1 7AJ] and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.
The DPA & GDPR May 2018
We and this website complies to the DPA (Data Protection Act 1998) and to the GDPR (General Data Protection Regulation). We will update this policy accordingly after the completion of the UK’s exit from the European Union.

What information do we collect?

The personal information we collect will vary depending on which service you interact with and might include name, date of birth, email address, postal address, telephone number. We will not ask for information unless it is necessary/relevant to the service/interaction we are providing.

How do we use this information?

We will use your personal information to provide you with the services or information you have requested, administration purposes and to further or charitable aims, including fundraising activities.

How do we protect personal information?

We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date. We may also need to disclose your information if required by law or if we have your permission to do so. We will not sell any information about your web browsing activity.

Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. If you wish to exercise this right please email

Use of Cookies
This website uses cookies to better the users experience while visiting the website. The information the cookies supplies us is only used for internal purposes only and is not shared with external agencies (except where software we use automatically records anonymous data and is beyond our control – but all providers we use also adhere to GDPR)
What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this (and other) websites on to their computers hard drive they are able to take steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Our Cookies are only used internally for statistical purposes, and are not shared with external organisations for marketing purposes.

Website Visitor Tracking (Google Analytics)
This website uses the tracking software Google Analytics to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
The cookies in use to deliver Google Analytics service are described below.
These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.
Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.
In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

Disabling Cookies
If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).
 Internet Explorer
 Google Chrome
 Mozilla Firefox
 Apple Safari
Adverts and Sponsored Links
This website will not contain sponsored links and adverts. We do not share our data or cookies with external advertisers.

Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to always verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and always advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Any personal information is kept private and stored securely until a time it is no longer required or has no use.
We use a ‘Google Docs’ form to record online enquiries, Google comply to GDPH.

We will only contact you as part of the initial process of receiving wellbeing advice, we will not use your details to send you other unrelated products/services information.

Email Mailing List & Marketing Messages
We do not operate an email mailing list program for Link Age Plus

Although we only look to include quality, safe and relevant external links, users are always advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)
We do not use shortened URL’s in this website; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique looks similar to this: example:
By default some social media platforms shorten lengthy urls [web addresses]
Users are advised to take caution and good judgement before clicking any shortened urls published on social media and other platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage
Although we dont currently link any Social Media accounts to LinkAgePlus, we Toynbee Hall have adopted a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have other official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Resources & Further Information
• Overview of the GDPR – General Data Protection Regulation
• Data Protection Act 1998
• Privacy and Electronic Communications Regulations 2003
• The Guide to the PECR 2003
• Twitter Privacy Policy
• Google Privacy Policy
• Website Privacy Policy Template

As part of GDPR
You are entitled to access, correct, delete and limit processing of personal data – please visit – – or contact our Data Controller as listed below
You have the right to object and/or lodge a complaint with a supervisory authority (GDPR) such as the ICO –
We do not use profiling or automated decision-making
v.1.0 May 2018 Edited & customised by: Toynbee Hall
Data Controller – Daniel Bunn –
We are licensed by the Information Commissioner’s Office (the UK’s Data Protection regulator) to act as a data controller. Our licence reference number is Z6999734. This can be checked by visiting

Information Sheets Disclaimer
The information contained within this website or any information sheets is of a general nature and should not be considered a substitute for seeking appropriate professional advice. Although care has been taken to ensure accuracy, completeness and reliability of the information provided, Toynbee Hall cannot be held responsible for the way you perceive, use and act upon the information provided

The information we collect
This website only collects personal data as part of the referral process (through a Google Form) but Link Age Plus partners may collect various information and data about you as part of the process of ongoing service delivery or assisting you.
We T(the Link Age Plus partners) may collect personal information about you which you give to us when you use our Services. The provision of the Services to you may also require us to store details of your activities or aadvice given. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

Purposes for which we use information about you
We may use your personal information for the following purposes:
1. to enable you to access and use the Services; and/or
2. to personalise aspects of our overall service to you; and/or
3. to communicate with you; and/or
4. to process a ‘transaction’ between you and a third party.

We will only undertake the above within the law and advise you prior to commencement when possible.

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